Privacy, handled with intention.

Scope

This Privacy Policy applies to information collected by Everby LLC (“Everby,” “we,” “us,” or “our”) through everby.org, inquiry and order forms, private company portals, invoices, events, deliveries, email, text messages, phone calls, and other interactions with Everby.

By using our website or providing information to us, you acknowledge the practices described in this policy. Our Terms of Service govern purchases and services.

Information We Collect

Information you provide

• Contact details such as your name, email address, phone number, company, and role.
• Inquiry and event details such as event date, location, guest count, service preferences, budget or investment range, dietary information, and messages.
• Order, billing, delivery, pickup, recipient, personalization, and gift-message information.
• Account and portal information submitted by corporate clients, authorized requesters, or employees.
• Communications, feedback, approvals, photographs you provide, and customer-service records.

Information collected automatically

When you use our website or forms, we and our technology providers may collect device, browser, IP address, referring page, pages viewed, approximate location, form activity, timestamps, cookie identifiers, and similar usage information.

Information from others

A client may provide information about a gift recipient, guest, employee, referral partner, or delivery contact. If you provide another person’s information, you represent that you are authorized to provide it for the requested purpose.

How We Use Information

We use personal information to:

• Respond to inquiries and recommend an appropriate experience.
• Prepare proposals, fulfill orders, personalize gifts, coordinate events, and complete deliveries or shipping.
• Operate private portals and corporate appreciation or employee-lounge programs.
• Process payments, maintain transaction records, and prevent fraud or misuse.
• Send service communications, confirmations, reminders, delivery updates, and requested marketing communications.
• Improve our website, offerings, customer experience, and business operations.
• Protect our rights, comply with law, enforce agreements, and resolve concerns.

How We Share Information

We may disclose information as reasonably necessary to providers that help us operate, including website and customer-management platforms, payment processors, communications providers, analytics providers, professional advisers, kitchens or fulfillment partners, venues, couriers, shipping carriers, and other vendors involved in an order or event.

We may also disclose information when required by law; to protect Everby, our customers, or others; in connection with a business transaction; or with your direction or consent.

Everby does not sell personal information for money. We do not knowingly use personal information for cross-context behavioral advertising. If our practices materially change, we will update this policy and provide any choices required by law.

Payments

Payments may be processed by third-party payment providers such as Stripe. Payment-card information is submitted to and handled by the payment provider. Everby may receive transaction details, payment status, billing contact information, and a secure customer or payment-method reference, but we do not intend to store complete payment-card numbers on our own systems.

Cookies & Analytics

Our website, embedded forms, and service providers may use cookies, pixels, local storage, or similar technologies to keep services functioning, remember preferences, understand traffic and form performance, prevent abuse, and improve the website.

You can control cookies through your browser settings. Blocking some technologies may affect website or form functionality. Where required, we will provide additional consent choices.

Email, Calls & Text Messages

When you submit an inquiry or place an order, we may contact you by email, telephone, or text for non-marketing purposes related to that inquiry, order, payment, delivery, or event.

We send promotional text messages only when consent has been provided where required. Consent to marketing texts is not a condition of purchase. Message frequency varies, and message and data rates may apply. You may reply STOP to stop text messages or HELP for assistance. You may unsubscribe from promotional emails using the link in the email or by contacting us. We may still send necessary transactional or service communications.

Mobile information and text-message consent will not be sold or shared with third parties for their own marketing purposes. We may provide information to communications vendors solely to deliver messages on our behalf.

Your Privacy Choices

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain data uses and to appeal a denied privacy request.

To make a request, email [email protected] with “Privacy Request” in the subject line. Describe your request and the information or interaction involved. We may need to verify your identity and authority before responding. Authorized agents may submit requests where permitted by law. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Retention & Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary according to the type of information and relationship.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are intended for adults and business customers. We do not knowingly collect personal information online directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The effective date at the top identifies the latest version. Material changes may also be communicated through the website or another reasonable method.

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